HUMANISE CUSTOMER SUPPORT
Transform your customer support with a Digital Person – it’s like a chatbot but better: Our Digital People offer a richer, more engaging experience, moving and sounding just like a real human. The ideal solution to complement your support staff or to upgrade your existing chatbot to an AI chatbot and ensure an unmatched personal touch – around the clock.
DID YOU KNOW?
80%
By 2025, Gartner forecasts that 80% of customer service and support teams will harness generative AI technology to improve agent efficiency and customer experience.
75%
McKinsey reports that 75% of customers still engage through multiple channels – highlighting the need for a support team that covers all touchpoints – from self-service chatbots to agent-assisted interactions.
36%
According to HubSpot, 36% of customer service representatives noted the best advantage of using tools like chatbots and Digital People is their ability to provide 24/7 customer service.
92%
Research found that 92% of customer service leaders see an improved response time when employing generative AI technology.
FEATURES AND BENEFITS
With a Digital Person, you can create more human-like interactions and bridge the gap between impersonal chatbots and resource-heavy human support.
SIMILARITIES BETWEEN A CHATBOT AND A DIGITAL PERSON
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24/7 AVAILABILITY
Humans need to rest and repair, but chatbots and Digital People can operate around the clock, this ensures that customers can access support and information when it suits them.
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AUTOMATED RESPONSES
It is easy to streamline quick and accurate responses with chatbots and Digital People, as they both use predefined algorithms and artificial intelligence to respond to customer queries.
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SCALABILITY
Scaling a team of actual humans is hard. The same is not true for chatbots and Digital People. They are easily scalable and can readily handle multiple interactions simultaneously.
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DATA COLLECTION
One of the great advantages is that chatbots and Digital People can collect and analyse customer data to help businesses refine their offerings based on customer preferences and behaviours.
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COST-EFFECTIVENESS
Implementing chatbots and Digital People can be more cost-effective than hiring and training a large customer care team. They reduce labour costs whilst maintaining high efficiency.
WHAT SETS DIGITAL PEOPLE APART?
- You can speak to a digital person or AI chatbot like you would to a human, removing the text-based limitations of a chatbot.
- A Digital Person responds with facial expressions and body language to express an array of emotions as well as their personality through sophisticated animation, voice synthesis, and emotional recognition capabilities.
- This means a Digital Person leverages advanced technology to respond with empathy, which makes customers feel valued and understood.
- Digital People also have advanced AI and natural language processing to help them better understand nuanced or complex queries – enhancing the interaction quality with the customer.