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HUMANISE CUSTOMER SUPPORT

Change the way you offer customer support with Digital People – they’re like a chatbot – but better! Digital People make it easier to engage with customers because they look like a human, move like a human, and you guessed it, they sound authentic too – which means businesses that use Digital People can deliver unmatched customer service.

SOME KEY DIFFERENCES BETWEEN CHATBOTS AND DIGITAL PEOPLE

Text-only chatbots aren’t as engaging as Digital People who visually mimic lifelike human interactions

APPEARANCE

Text-only chatbots aren’t as engaging as Digital People who visually mimic lifelike human interactions
Digital People are more personable than chatbots who cannot respond with the same range of emotions

PERSONALITY

Digital People are more personable than chatbots who cannot respond with the same range of emotions
Complex interactions are easier for Digital People whereas chatbots struggle with nuance

COMPLEXITY

Complex interactions are easier for Digital People whereas chatbots struggle with nuance
Digital People utilise advanced tech to outperform chatbots that are often easier and cheaper to develop and maintain

TECH REQUIREMENTS

Digital People utilise advanced tech to outperform chatbots that are often easier and cheaper to develop and maintain

SIMILARITIES

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24/7 AVAILABILITY

Humans need to rest and repair, but chatbots and Digital People can operate around the clock, this ensures that customers can access support and information when it suits them.

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AUTOMATED RESPONSES

It is easy to streamline quick and accurate responses with chatbots and Digital People, as they both use predefined algorithms and artificial intelligence to respond to customer queries.

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SCALABILITY

Scaling a team of actual humans is hard. The same is not true for chatbots and Digital People. They are easily scalable and can readily handle multiple interactions simultaneously.

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DATA COLLECTION

One of the great advantages is that chatbots and Digital People can collect and analyse customer data to help businesses refine their offerings based on customer preferences and behaviours.

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COST-EFFECTIVENESS

Implementing chatbots and Digital People can be more cost-effective than hiring and training a large customer care team. They reduce labour costs whilst maintaining high efficiency.

DIFFERENCES

HERE’S WHAT SETS DIGITAL PEOPLE APART

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APPEARANCE

Chatbots are typically text-based, whereas Digital People look and sound real, in addition to offering consistent, cost-effective, and always-on customer service. This makes interactions more engaging and lifelike, offering a richer user experience.

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PERSONALITY

While effective, chatbots have limited capacity to express emotions and personality, but Digital People – this is where they shine! Digital People use facial expressions and body language to allow for interactions that make customers feel valued and understood.

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COMPLEXITY

Digital People have advanced AI and natural language processing to help them better understand nuanced or complex queries – enhancing the interaction quality with the customer. But chatbots don’t fare so well in this domain as their algorithms are often designed for straightforward interactions.

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TECH REQUIREMENTS

The building blocks of a Digital Person are a lot more advanced than the technology required to develop and deploy a text-based chatbot. This includes sophisticated animation, voice synthesis, and emotional recognition capabilities.